Effective Date: 18-March-2025 Website: https://chasescroll.com Contact Email: [email protected] Governing Law: Federal Republic of Nigeria TERMS AND CONDITIONS 1. Introduction and Acceptance of Terms Welcome to Chasescroll. These Terms and Conditions ("Terms") govern your access to and use of Chasescroll.com, its associated applications, features, services, and marketplace. Chasescroll provides a platform where users can buy event tickets, create and manage events, donate to fundraising campaigns, purchase items, rent items, and hire services offered by independent vendors. By creating an account, accessing the platform, buying a ticket, making a donation, purchasing or renting an item, hiring a service, or otherwise using Chasescroll, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, you must discontinue your use of the platform. 2. Definitions For purposes of these Terms: • Chasescroll, "we," "us," or "our" refers to the operator of the Chasescroll platform. • Platform refers to Chasescroll.com, its applications, and related services. • User refers to any person accessing or using the platform. • Customer or Buyer refers to a user purchasing tickets, goods, rentals, or services. • Vendor or Seller refers to an independent person or business offering goods, rentals, or services. • Event Organizer refers to a user who creates, promotes, or manages an event. • Campaign Organizer refers to a user who creates or manages a fundraising campaign. • Transaction refers to any purchase, booking, donation, rental, ticket sale, or payment made through the platform. 3. Role of Chasescroll Chasescroll operates as an online marketplace and intermediary connecting customers with independent event organizers, vendors, sellers, rental providers, service providers, and fundraising campaign organizers. Unless expressly stated otherwise: 1. Chasescroll does not own or control the goods, rental items, services, events, or fundraising campaigns listed by third parties. 2. Vendors, sellers, event organizers, and campaign organizers are responsible for the accuracy of their listings, the quality of their offerings, and their obligations to customers and beneficiaries. 3. Chasescroll does not guarantee the performance, reliability, legality, safety, or financial standing of independent third parties. 4. Chasescroll may facilitate payments, communications, refunds, complaints, and disputes in accordance with its policies and applicable law. 5. Chasescroll is not a party to independent agreements between users and third parties except where expressly stated. Nothing in these Terms excludes responsibilities that Chasescroll is legally required to assume. 4. Account Registration and Eligibility To use features requiring an account, you must: • Be at least 18 years old, or meet any higher age requirement imposed by applicable law. • Provide accurate, complete, and current registration information. • Keep your login credentials confidential and secure. • Notify Chasescroll promptly if you suspect unauthorized access to your account. • Maintain accurate payment, contact, and profile information. • Use your account only for lawful purposes. You are responsible for activity conducted through your account to the extent permitted by applicable law. You must not impersonate another person, create accounts using false identities, or use another person's payment information without authorization. Chasescroll may request identity or business verification where reasonably necessary for security, fraud prevention, regulatory compliance, or payment processing. 5. General User Conduct All users agree not to: • Engage in fraud, money laundering, theft, or other unlawful activities. • Upload false, misleading, defamatory, abusive, or infringing content. • Harass, threaten, discriminate against, or exploit other users. • Sell counterfeit, stolen, prohibited, or unlawfully obtained goods. • Create fraudulent events, tickets, fundraising campaigns, or vendor listings. • Manipulate reviews, ratings, transactions, or payment processes. • Circumvent platform fees or payment controls. • Interfere with the platform's security, availability, or operation. • Use the platform to violate another person's rights or applicable laws. Chasescroll may remove prohibited content, restrict transactions, suspend accounts, or report suspected unlawful activity to appropriate authorities where legally permitted or required. 6. Hiring Services on Chasescroll 6.1 Booking Services Users may browse vendor profiles, compare service descriptions, review ratings, and hire services through the platform. Customers are responsible for reviewing the scope of work, price, delivery timeline, cancellation terms, and other relevant conditions before confirming a booking. Vendors are responsible for delivering the services they advertise and fulfilling the agreements they accept. 6.2 Payments and Service Completion Payments must be made through the payment methods authorized by Chasescroll. Where supported, service payments may be held through an escrow arrangement or other designated payment-holding mechanism until service completion is confirmed or the applicable release conditions are satisfied. Payments will be released according to the applicable transaction terms, payment partner requirements, and dispute procedures. Customers must not falsely confirm completion or withhold confirmation in bad faith. 6.3 Refunds and Cancellations Refunds may be considered where a vendor fails to deliver the agreed service, materially breaches the service agreement, or provides a service substantially different from its description. Customers may cancel a service request before work begins, subject to the agreed cancellation policy and any applicable non-recoverable costs disclosed in advance. Cancellations or modifications after work has begun will depend on the agreement between the customer and vendor. Refund requests may be investigated before a decision is made. 6.4 Service Disputes Customers and vendors should first attempt to resolve disputes directly and professionally. If no resolution is reached, either party may submit a complaint through Chasescroll's designated support or dispute process. Chasescroll may review relevant transaction records and communications and facilitate mediation. Arbitration will apply only where validly agreed by the relevant parties and permitted by applicable law. 6.5 Service Liability Vendors are responsible for their professional conduct, qualifications, service delivery, and compliance with applicable laws. To the extent permitted by law, Chasescroll is not responsible for losses, injuries, or damages arising from services independently provided by vendors. Any limitation of Chasescroll's liability is subject to the limitations stated in Section 14. 7. Renting Items on Chasescroll 7.1 Rental Process Users may browse and rent items listed by independent vendors. Each rental listing should specify the rental price, duration, applicable deposit, delivery or collection arrangements, return deadline, and relevant restrictions. Customers must review these details before confirming a rental. 7.2 Rental Payments Payments must be made through Chasescroll's authorized payment system. Where supported, rental payments or deposits may be held through an escrow arrangement or another designated payment mechanism until the applicable delivery, inspection, or release conditions are met. 7.3 Item Inspection and Care Customers must inspect rented items promptly upon delivery or collection and report any defects, missing components, or discrepancies through the platform. Customers must: • Use rented items responsibly and for their intended purpose. • Take reasonable precautions against damage, loss, or theft. • Return items by the agreed deadline. • Return items in substantially the same condition in which they were received, allowing for ordinary wear and tear. Customers may be responsible for reasonable repair or replacement costs arising from damage, loss, or theft occurring during their rental period, subject to the rental agreement, evidence of responsibility, and applicable law. Vendors must accurately describe their items and disclose known material defects. 7.4 Cancellations, Returns, and Refunds Rental cancellations are subject to the policy displayed on the listing and the terms accepted at checkout. Refunds may be considered where an item is not delivered, is materially defective, or differs substantially from its description. Customers must report problems promptly and provide reasonable supporting evidence. Modifications to rental arrangements must be agreed upon by the vendor and customer through a documented communication channel. 7.5 Rental Disputes Users should attempt to resolve rental disputes directly. Unresolved disputes may be submitted to Chasescroll for review and mediation. 8. Creating Events and Selling Tickets 8.1 Event Creation and Management Event organizers may create, publish, manage, and promote events through Chasescroll. Organizers must provide accurate information concerning event dates, times, locations, prices, age restrictions, accessibility, event descriptions, cancellation policies, and other material details. Organizers are responsible for obtaining required permits, licenses, insurance, venue approvals, and safety authorizations and for complying with applicable laws. 8.2 Ticket Sales and Payments Ticket purchases must be completed through authorized payment channels. Ticket prices, applicable service fees, and any other mandatory charges should be disclosed before checkout. Subject to applicable payment arrangements and dispute holds, proceeds from ticket sales are intended to be released to the organizer's Chasescroll wallet after 24 hours. This release period may be extended where required by payment partners, law, suspected fraud, chargebacks, refund requests, or unresolved disputes. Applicable platform service fees may be deducted from transactions and should be disclosed to the relevant user. 8.3 Ticket Validity and Entry Customers are responsible for reviewing event details and retaining their ticket confirmation or ticket code. Organizers are responsible for validating tickets and managing event entry. Chasescroll does not guarantee admission where an organizer cancels, changes, or improperly manages an event. Customers may be entitled to remedies under the applicable event policy and consumer protection law. Users must not duplicate, resell unlawfully, counterfeit, or fraudulently use tickets. 8.4 Event Cancellation and Changes Organizers must communicate material changes or cancellations promptly through the platform where possible. Refund eligibility will depend on the disclosed event refund policy, the circumstances of the cancellation, applicable payment rules, and applicable law. Where refunds are due, the responsible party must cooperate with the refund process. Chasescroll may facilitate refunds through its payment partners but cannot guarantee recovery of funds it does not control. 8.5 Event Organizer Responsibilities and Liability Organizers are responsible for event operations, crowd management, security, safety, permits, taxes, insurance where required, and fulfillment of advertised commitments. To the extent permitted by law, Chasescroll is not responsible for incidents, injuries, losses, cancellations, or other claims arising from events independently organized by third parties. 9. Fundraising Campaigns and Donations 9.1 Making Donations Users may contribute voluntarily to fundraising campaigns listed on Chasescroll. Before donating, users should review the campaign description, stated purpose, organizer information, and intended use of funds. Unless otherwise stated or required by law, donations are voluntary and are not purchases of goods or services. Donations do not automatically qualify for tax deductions or other tax benefits. 9.2 Campaign Organizer Responsibilities Campaign organizers are responsible for: • Providing accurate information about the campaign and its purpose. • Obtaining consent to use personal information, photographs, and stories where required. • Using raised funds consistently with applicable law and any representations made to donors. • Maintaining records of funds received and disbursed. • Avoiding misleading, fraudulent, or deceptive fundraising practices. Chasescroll does not independently guarantee the truth of every campaign statement or the eventual use of all donated funds. Chasescroll may conduct verification, restrict campaigns, or investigate suspected fraud. 9.3 Donation Refunds Donation refund requests must be submitted within 24 hours of the donation unless a different period is required by law or expressly stated by Chasescroll. Refunds may be considered in cases of duplicate transactions, unauthorized payments, confirmed fraudulent campaigns, campaign cancellation, or other circumstances permitted by law and the applicable payment rules. Donation refunds are not guaranteed. Chasescroll may facilitate a refund request but does not guarantee recovery of funds already transferred to a campaign organizer or otherwise disbursed. Nothing in this section removes any legal rights that a donor may have. 9.4 Prohibited Fundraising Activities Users must not use Chasescroll to: • Launder money or finance unlawful activity. • Misrepresent the identity of a beneficiary or the purpose of a campaign. • Collect funds for prohibited purposes. • Use stolen payment information. • Conduct fraudulent or deceptive fundraising. Chasescroll may suspend a campaign, restrict withdrawals, request supporting documentation, or report suspected unlawful activity where appropriate. 10. Purchasing Items on Chasescroll 10.1 Product Listings and Orders Users may browse and purchase goods offered by independent sellers. Sellers are responsible for ensuring that listings contain accurate descriptions, prices, photographs, availability information, and relevant product conditions. Sellers must not list counterfeit, stolen, illegal, unsafe, or prohibited products. 10.2 Payments and Order Fulfillment Payments must be completed through Chasescroll's authorized payment system. Where supported, payment proceeds may be held through an escrow arrangement or designated payment mechanism until delivery is confirmed or the applicable release conditions are satisfied. Sellers are responsible for fulfilling accepted orders and providing shipping or delivery information where applicable. 10.3 Refunds and Returns Refund requests for purchases must be submitted within two days of delivery. Refunds may be considered for non-delivery, materially damaged items, incorrect items, or goods substantially different from their descriptions. Customers should provide evidence of the problem when requested. Refund eligibility is subject to investigation, the applicable seller policy, payment arrangements, and applicable law. This two-day reporting period does not override mandatory consumer rights or remedies available under applicable law. 10.4 Shipping and Delivery Sellers are responsible for arranging shipping or delivery as agreed with the customer. Estimated delivery dates are not guarantees unless expressly stated as such. Customers must provide accurate delivery details and cooperate with reasonable delivery arrangements. Customers should inspect items upon receipt and report problems promptly. 10.5 Cancellations and Returns Customers may request cancellation before shipment, subject to the disclosed cancellation policy and applicable law. Returns must follow the applicable return instructions. Sellers must not use their policies to remove rights that cannot lawfully be excluded. 10.6 Purchase Disputes Customers and sellers should first attempt to resolve disputes directly. If unsuccessful, either party may submit a complaint through Chasescroll's dispute process. Chasescroll may review relevant evidence and facilitate a resolution but does not guarantee that every dispute will result in a refund. 11. Fees, Taxes, and Payments Platform service fees, vendor charges, transaction fees, and other applicable charges will be disclosed where required before a transaction is confirmed. Users are responsible for taxes and reporting obligations applicable to their activities, except where the law places a collection, withholding, or reporting obligation on Chasescroll or its payment partners. Chasescroll may use third-party payment processors and financial institutions to process transactions, verify payments, facilitate payouts, prevent fraud, and comply with regulatory obligations. Transactions may be delayed, declined, reversed, or placed under review where necessary for security, payment processing, legal compliance, or dispute resolution. Users must not circumvent the platform's payment system where doing so violates these Terms or an applicable transaction agreement. 12. Reviews, Content, and Intellectual Property Users are responsible for content they submit, including event listings, product descriptions, photographs, reviews, comments, and campaign materials. By submitting content, you confirm that you have the necessary rights and permissions to use and publish it. You grant Chasescroll a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and use your content as reasonably necessary to operate, promote, secure, and improve the platform, subject to applicable law and your privacy rights. You retain ownership of your content. Chasescroll's name, logo, software, design, and other platform materials are owned by or licensed to Chasescroll and may not be copied, modified, or commercially exploited without authorization. Chasescroll may remove content that violates these Terms, infringes rights, creates a safety risk, or is otherwise unlawful. 13. Account Suspension and Termination Chasescroll may suspend, restrict, or terminate accounts or access to platform features where: • A user violates these Terms or applicable law. • Fraud, abuse, or unauthorized transactions are suspected. • A user creates a risk to other users or the platform. • Verification requirements are not satisfied. • A payment provider or regulatory authority requires restrictions. • The platform is discontinued or a feature is withdrawn. Where reasonably practicable and legally permitted, Chasescroll will provide notice and an opportunity to address the issue. Account termination does not automatically extinguish payment obligations, outstanding disputes, lawful refund claims, or other rights and obligations that survive termination. Users may request account closure by contacting [email protected], subject to outstanding transactions, legal obligations, and legitimate retention requirements. 14. Disclaimers and Limitation of Liability Chasescroll is provided on an "as available" basis. To the extent permitted by law, we do not guarantee uninterrupted access, error-free operation, or the conduct and performance of independent users. To the extent permitted by applicable law, Chasescroll will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from independent vendor services, rental items, purchases, fundraising campaigns, or events. Where legally permissible, Chasescroll's liability for a particular disputed transaction will be limited to the platform fees actually retained by Chasescroll for that transaction or, where appropriate, the amount paid for the disputed transaction. The applicable limit will depend on the nature of the claim and the law governing it. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury where such exclusion is prohibited, breach of non-excludable statutory obligations, or any other liability that cannot lawfully be limited. Chasescroll is not responsible for the acts or omissions of independent vendors, sellers, organizers, or campaign beneficiaries except to the extent responsibility is imposed on Chasescroll by applicable law. 15. Indemnification To the extent permitted by law, users agree to be responsible for reasonable losses, claims, liabilities, and expenses arising from their unlawful conduct, fraud, material breach of these Terms, infringement of third-party rights, or misuse of the platform. This provision does not require users to indemnify Chasescroll for losses caused by Chasescroll's own negligence, misconduct, or breach of obligations where such an allocation would be unlawful. 16. Dispute Resolution and Regulatory Complaints Users should first attempt to resolve disputes through direct communication or Chasescroll's support and complaint procedures. Where appropriate, Chasescroll may facilitate mediation between users. Arbitration may be used only under a valid agreement and applicable law. Nothing in these Terms prevents a user from reporting a matter to a competent court, consumer protection authority, data protection authority, law enforcement agency, or other relevant regulatory body where permitted by law. 17. Changes to These Terms Chasescroll may revise these Terms to reflect changes in its services, business operations, technology, or legal requirements. Revised Terms will be published on the platform with an updated effective date. Where required by law or where a change materially affects users, Chasescroll will provide appropriate notice. Continued use after revised Terms become effective constitutes acceptance where legally valid. If you do not agree to a material change, you should discontinue use of the affected services. 18. Governing Law These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory consumer protection, privacy, or other legal requirements that apply to the relevant user or transaction. Disputes will be handled by a court or other competent forum with jurisdiction under applicable law. 19. General Provisions If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A failure to enforce a provision does not constitute a waiver of that provision. These Terms, together with the Privacy Policy and any applicable transaction-specific terms, constitute the agreement governing your use of Chasescroll. 20. Contact Information For questions, complaints, or concerns regarding these Terms, contact: Chasescroll Support Email: [email protected] Website: https://chasescroll.com ADDITIONAL PLATFORM POLICIES The following operational policies should be published or linked from the relevant checkout, listing, booking, or campaign pages. 1. Refund and Cancellation Policy Refund eligibility depends on the type of transaction, the listing or event policy disclosed before purchase, the circumstances of the request, payment provider requirements, and applicable law. The platform's stated reporting periods are: • Service bookings: Refund requests may be considered for non-delivery or material breach, subject to the service agreement. • Rentals: Refund requests may be considered for non-delivery, material defects, or significant discrepancies. • Event tickets: Refund eligibility depends on the event's disclosed policy, cancellation circumstances, and applicable law. • Donations: Refund requests should be submitted within 24 hours, subject to the terms of Section 9 and applicable law. • Item purchases: Refund requests should be submitted within two days of delivery, subject to the terms of Section 10 and applicable law. These periods do not remove mandatory statutory rights. Chasescroll may request evidence and investigate a claim before making a determination. 2. Dispute and Complaint Policy Users should submit disputes through Chasescroll's designated support channel or dispute process, providing the transaction reference, a description of the issue, and relevant supporting evidence. Chasescroll may communicate with the parties, review transaction records, request additional information, facilitate mediation, and apply available transaction controls. Any decision to release, refund, or withhold funds will be subject to the applicable payment arrangement, transaction terms, available evidence, and law. Chasescroll does not guarantee a particular dispute outcome. 3. Vendor and Organizer Responsibilities Vendors, sellers, rental providers, event organizers, and campaign organizers must: • Provide accurate information about their identity, offerings, and prices. • Fulfill accepted orders, bookings, and other commitments. • Comply with applicable laws and licensing requirements. • Respect customer privacy and use customer information only for authorized purposes. • Avoid fraudulent, deceptive, discriminatory, or unsafe conduct. • Cooperate with legitimate complaints and investigations. • Maintain any insurance, permits, or qualifications required for their activities. Chasescroll may suspend listings, restrict payouts, or terminate accounts for material violations of these requirements. 4. Final Notice These Terms and the Privacy Policy are intended to establish a general framework for using Chasescroll. Specific transactions may be subject to additional conditions displayed at checkout or in the relevant listing. Where a transaction-specific condition conflicts with a mandatory legal requirement, the applicable law will prevail. Chasescroll is committed to providing a secure, transparent, and reliable marketplace for events, fundraising, goods, rentals, and services. Thank you for using Chasescroll.com.